POLICY AND PROCEDURES OF MARYLAND MOBILE MASSAGE

BEFORE TREATMENT

All services are prepaid for at booking. No service is secured until full payment is received on an encrypted website via invoice. Without payment the client understands the chosen appointment time can be used by another client.
Client agrees to pay parking fees for locations requiring it i.e., hotels, resorts, etc.
Any location change must be pre-approved at least 24 hours in advance of the appointment day.
Client agrees to pay for valet service if no parking within one block's distance of the hotel is available for hotel-located appointments.
Must request any complimentary services i.e., aromatherapy, hot packs, hot towels, massage gun, hot stones on back, etc., at least 24 hours prior to the appointment date.
If purchasing a gift certificate for someone client agrees to inform the recipient of the $75 travel fee that will incur for in-home services

DURING TREATMENT

Must be the only person in the room with the Therapist. Unless medically necessary, for the safety and comfort of our therapists, no other persons will occupy the same space in the treatment area other than the person being treated.
The client agrees to provide their linen for treatment i.e., 2 sheets (flat and fitted or two flats, any size) and a pillowcase.
The environment must be free from distractions, or the client agrees that it is included in their service time. No additional time will be given as a result of interruptions.
If at any time the Therapist feels uncomfortable due to inappropriate behavior, they reserve the right to leave the premises immediately.

HEALTH CONDITION POLICIES

It is the responsibility of the client to keep the Therapist informed of any medical treatment currently being taken, and to provide written permission from the physician, chiropractor, physical therapist, etc., that the massage may be started or continued if under the care of a healthcare professional.
The client agrees to keep the Massage Therapist informed of any changes in their health conditions.
For clients undergoing chemo and radiation therapies: Please note that we require a doctor's note that states the doctor is aware of and agrees to the desired treatment.
If the Therapist is made aware of an illness or anything deemed medically unlawful to perform massage upon the therapist's arrival, the client forfeits their treatment session.

Cancellation Policy

NO REFUNDS will be provided for any service. Any appointments cancelled at least 48 hours prior to the service being performed will be honored on the client's account as a service credit that may be used no later than 30 days from the original appointment date. There will be no refunds or credits for appointments that are cancelled less than 48 hours from the scheduled appointment time. All clients will have a 15 minute grace period from start of appointment time if late or not home before incurring a $50 cancellation fee.
The client agrees that all appointment times are set and under no circumstances will be altered due to the cancellation of another appointment time. Ex: If there is a purchased couple's massage where 1 of the massages is forfeited for any reason, that forfeited time will not be used by the other member of the package